Al Khaleej Opticals respects your privacy in accordance with applicable UAE federal laws. We collect personal information only when you contact us, book services, or use our AI frame tools—with your consent.
At AL KHALEEJ OPTICALS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. Information We Collect
Personal Information
We may collect the following personal information:
- Full Name
- Email Address
- Phone Number
- Address
- Date of Birth (if required)
- Eye Prescription Information
- Appointment Details
- Corporate Client Information
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Tracking Information
2. How We Use Your Information
We use the information collected for purposes including:
- Scheduling appointments
- Providing eye care services
- Processing eyewear orders
- Managing customer inquiries
- Improving our website and services
- Sending appointment reminders
- Providing customer support
- Offering personalized product recommendations
- Managing corporate vision care programs
- Complying with legal obligations
3. Medical and Prescription Information
Any eye examination results, prescriptions, or related vision care information collected by AL KHALEEJ OPTICALS are treated with strict confidentiality and are used solely for providing professional optical services and ensuring accurate eyewear recommendations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Remember user preferences
You may choose to disable cookies through your browser settings; however, certain website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share information only when necessary with:
- Authorized service providers
- Payment processing providers
- Optical laboratories and lens suppliers
- Government authorities when legally required
- Professional advisors and auditors
All third-party partners are required to maintain the confidentiality and security of your information.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Once information is no longer required, it will be securely deleted or anonymized.
8. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your data
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
10. Children's Privacy
Our services are not directed toward children without parental or guardian involvement. We do not knowingly collect personal information from children except where necessary for providing professional eye care services with appropriate consent.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions regarding this Privacy Policy or our data handling practices, please contact:
AL KHALEEJ OPTICALS
Ras Al Khaimah, United Arab Emirates
Phone: +971 56 774 3136
Email: alkhaleejoptmain@gmail.com